Configuring AI Services Settings

Partition Administrators need to enable the Instant Answers and AssistGPT settings from the Administration Console for these functionalities to be utilized. 

Enabling AssistGPT

The AssistGPT button is visible to authors only if it is enabled for the partition.

To enable the AssistGPT settings:
  1. Log in to the Administration Console.
  2. From the Partition and Departments dropdown menu, go to the partition space.
  3. In the Navigation menu, browse to Apps > AI Services.
  4. On the AI Services page, configure the following setting under the AsssistGPT section:
    • Create and enable prompts to write and improve articles, update article metadata, summarize chats, compose emails, and more: Click the Toggle toggle button to enable or disable the AssistGPT capabilities. Please note that if you disable this setting, the AssistGPT button is not visible in the Knowledge Console.

      This setting is disabled by default.

    AI Services setting

  5. Click Save.

For a complete guide on enabling the AssistGPT settings, visit this step-by-step lesson.

Enabling Instant Answers

Instant Answers settings are visible to users in the Knowledge Console only when they are enabled for the partition. 

To enable the Instant Answer settings:
  1. Log in to the Administration Console.
  2. From the Partition and Departments dropdown menu, go to the partition space.
  3. In the Navigation menu, browse to Apps > AI Services.
  4. On the AI Services page, configure the following settings under the Instant Answers section:
    • Use Instant Answers with extractive text for customers & agents using knowledge through portals:  This setting allows authors and customers to see Extractive Instant Answers for every search on the portal. These answers are usually snippets from articles in the knowledge base, providing the best possible response based on the context and confidence of the search query. Click the Toggle toggle button to enable or disable the Extractive Instant Answers and Semantic Suggestion capabilities. The value of this setting is derived from the AI Services (AIS) APIs and is defined by the tenant.
    • Use Generative AI to construct an Instant Answer: Select the checkbox if you want generated Instant Answers to be presented as solutions to the users on knowledge portals. The value of this setting is derived from the AI Services (AIS) APIs and is defined by the tenant. For more information, see Generative Instant Answers

      This setting is disabled by default.

  5. Click Save.