General Department Settings

Common Settings

Allow Profile Photo for Agents

Use this setting to enable or disable the ability for users to upload and update their profile picture in the application.

• Access level: Department setting 

• Default value: Yes

• Value options: Yes, No

• Editable at lower level: No

Date and Time Format

The format in which the date and time are displayed in the application user interface.

• Access level: Department settings, User settings 

• Default value: 08/30/2023 10:15 AM (shows current date and time)

• Value options:

• • 08/30/2023 10:15 AM

  • Aug/30/2023 10:15 AM

  • August 30 2023 10:15 AM

  • 2023-08-30 10:15 AM

  • 30/08/2023 10:15 AM

  • 30-08-2023 10:15 AM

  • 30 Aug 2023 10:15 AM

  • Aug 30, 2023 10:15 AM

  • 30.08.2023 10:15 AM

  • 08/30/2023 10:15 AM

  • Aug/30/2023 10:15

  • August 30 2023 10:15

  • 2023-08-30 10:15

  • 30/08/2023 10:15

  • 30-08-2023 10:15

  • 30 Aug 2023 10:15

  • Aug 30, 2023 10:15

  • 30.08.2023 10:15

• Editable at lower level: Yes

Date Format

The format in which dates are displayed in the application user interface.

• Access level: Department settings, User settings 

• Default value: 08/30/2023 (shows current date)

• Value options:

• • 08/30/2023

  • Aug/30/2023

  • August 30 2023

  • 2023-08-30

  • 30/08/2023

  • 30-08-2023

  • 30 Aug 2023

  • Aug 30, 2023

  • 30.08.2023

• Editable at lower level: Yes

Security Settings

Login Name Minimum Length

Use this setting to define the minimum number of characters that a user name must have. This user name is used to log in to the application.

• Access level: Department settings

• Default value: 2

• Minimum value: 2

• Maximum value: —

• Editable at lower level: No