Author Role
The various actions assigned to the Author role are listed in the following table:
|
Resource Name |
Actions Permitted |
|---|---|
|
Add Article Template |
View |
|
Article Type Folder |
View |
|
Categories |
View |
|
Channels |
View |
|
Compliance Policy |
View |
|
Expertise |
View |
|
Guided Help Profiles |
View |
|
KB Folder |
Delete Notes, Manage Bookmarks, Manage Personal Folders, Add Notes, Manage Suggestions, Import Article, Suggest Article, Delete Article, Edit Article, Create Article, Create Folder, Delete Folder, Edit Folder, View Folder, Own Folder, Associate Article with Topics, View Personal Folder, Print Article, Delete Lists, Edit Lists, Create Lists, Own Article |
|
Locations |
View |
|
Macros |
View, Create, Delete, Edit |
|
Messaging |
Create Message, Delete Message |
|
Manage Stage |
View |
|
Notes |
View, Add, Delete |
|
Personalization |
View Personalization Objects |
|
Portal |
View, Create, Edit, Copy, Delete |
|
Preference Group |
Edit |
|
Releases |
Search, Manage Suggestions, Manage Release, Author, Create, Export Case Base, Make Suggestions, Import Case Base |
|
Report |
View, Run, Edit, Delete, Create, Schedule |
|
Resolution Codes |
View |
|
Saved Search |
Create, Delete, Edit |
|
Search Console |
View |
|
System Resource (Knowledge Console) |
View |
|
Text Editor |
Edit HTML source for articles |
|
Topic |
Copy, View, Delete, Edit, Create, Cut |
|
User |
View |
|
User Group |
View |
|
Knowledge Console |
Import Translations, Export Translation, Export Related Questions |
|
Portal |
View Staging Portal, View Author Portal, Publish from Staging, View Future Portal |
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