Enabling Visitor Blocking

From the Partition and Departments dropdown menu, go to the partition space.
In the Navigation menu, browse to Security > Access Restrictions > Blocked Visitors.
On the List page, in the IP Based Customer Throttling section, set the following:
- Enable IP based throttling: Click the Toggle button to enable throttling based on the customer's IP address.
- Number of chats per hour: Provide the number of chats that can be initiated using the same IP address in an hour. The value can range from a minimum of 1 chat per hour to a maximum of 20 chats per hour.
In the Chat Block Visitors section, set the following:
- Enable blocking of visitors: Click the Toggle button to enable the ability for agents to block customers.
- Block criteria: From the dropdown menu, select the method in which the user is identified for the ban. Select Browser cookie to use cookies to identify and ban the user. Select Visitor IP address to ban the user based on the IP address.
- Block duration in hours: Provide the number of hours in which the visitor is banned when an agent blocks them. The minimum value for this field is 1 hour. The maximum value for this field when the criteria is set to Browser cookie is 168 hours (7 days). The maximum value for this field when the criteria is set to Visitor IP address is 87,600 hours (3650 days).
Click the Save button.