Allowing Attachment File Types

To allow file types for attachments:

1. From the Partition and Departments dropdown menu, go to the partition.

2. In the Navigation menu, browse to Security >Attachments.

3. On the Properties page, set the following:

   • Allow or block file types: Select Allow all file types or Allow file types listed below.

   • File types (csv): Enter the file extensions you wish to allow. The extensions require a period in front of their names and a comma to separate each entry. For example: .txt,.exe,.xls,.pdf,.png,.log,.xml. By default, .csv files are blocked.

   • Enable Chat Attachments for Agents and Customers: Click the Toggle button to enable agents and customers to send attachments to one another in chat interactions. Be aware that in order for attachments to be shared between agents and customers during chats, the “Enable chat attachments for agents and customers” setting must be enabled at the queue-level in a department.

   • Maximum size for each chat attachment (MB): Set the maximum allowed size for a chat attachment from the dropdown menu. Values include: 2 MB, 3 MB, 4 MB, 5 MB, 6 MB, 7 MB, 8 MB, 9 MB, 10 MB.

   • Maximum size for each knowledge base attachment (MB): Set the maximum size for any one article attachment for the partition. Minimum allowed value is 1 MB and maximum allowed value is 25 MB. By default, the value is set to 3 MB.

4. Click the Save button.