About Dictionaries

Dictionaries refer to a list of words stored in the system for reference. Agents use dictionaries to check spelling in outgoing emails.

The application does not have dictionaries for the following languages: Chinese (Simplified), Chinese (Traditional), Czech, Greek, Japanese, Korean, and Turkish.

Each department comes with predefined dictionaries and one of them is configured as the default dictionary. A department can have only one default dictionary and it can be changed according to the business requirements.

The dictionaries available in the system are:

• Brazilian Portuguese Dictionary

• Danish Dictionary

• Dutch Dictionary

• English (UK) Dictionary

• English (US) Dictionary

• Finnish Dictionary

• French Dictionary

• German Dictionary

• Italian Dictionary

• Norwegian (Bokmaal) Dictionary

• Portuguese Dictionary

• Spanish Dictionary

• Swedish Dictionary

Related Topics

• Creating Dictionaries

• Changing the Default Dictionary

• Deleting Dictionaries