Removing Linked Aliases from Email Accounts

To delete an email account, it is imperative to remove linked email aliases. When email aliases are removed from an email account, any aliases that are moved from basic authentication to OAuth authentication, are converted back to basic authentication. These aliases become available in the Aliases list in an inactive state. The newly added OAuth authenticated aliases are deleted permanently.

You cannot delete an email account if an alias is added to the email account:

1. Is configured as the default alias and is in the active state.
2. Is associated with a retriever service instance.
3. Is used in an inbound workflow.

To remove an alias from an email account:

1. From the Partition and Departments dropdown menu, select a department.

2. From the Navigation menu, browse to Apps > Email > Accounts.

3. On the List page, select the email account for which you want to remove the email aliases.

4. On the Properties page, under the Email Address tab, hover your mouse over the email aliases you want to remove and click the Delete  button.
5. You are prompted to confirm the deletion. Click Yes to remove the email aliases from the email account.

Related Topics

• About Email Accounts

• Configuring Email Accounts

• Testing Connections for Email Accounts

• Deleting Email Accounts