Offers Settings

Offers Managers with the "Edit Offer Settings" action can configure these settings from the Offers Console as well. Changes made from the Offers Console are reflected in the Administration Console, and vice versa.

Offer Expiration Period (seconds)

The time period, in seconds, after which an offer automatically expires and is removed from the web page if the user has neither accepted nor rejected it. An expired offer is considered to have been ignored.

  • Access level: Partition settings 

  • Default value: 60

  • Minimum value: 10

  • Maximum value: 14400 (4 Hours)

Interval for Re-offering Ignored Offers (seconds)

The time period, set in seconds, after which an ignored offer may be presented again in the same user session, in case the user becomes eligible for the offer again. The user can be on the same page where he had ignored the offer earlier, or can be on another web page of the website where the same offer is enabled. This setting applies to offers that have the Re-Offer on Ignore option enabled.

  • Access level: Partition settings 

  • Default value: 300

  • Minimum value: —

  • Maximum value: 86400 (24 Hours)

Interval for Re-offering Accepted Offers (seconds)

The time period, set in seconds, after which an accepted offer may be presented again in the same user session, in case the user becomes eligible for the offer again. The user can be on the same page where he had accepted the offer earlier or can be on another web page of the website where the same offer is enabled. For Agent Offers that are accepted, the interval for re-offering is counted from the time the previous offer was accepted, not the time that the previous chat or call ended. This setting applies to offers that have the Re-Offer on Accept option enabled.

  • Access level: Partition settings 

  • Default value: 300

  • Minimum value: —

  • Maximum value: 86400 (24 Hours)

Interval for Checking Eligibility of an Offer That was not Presented (seconds)

The time period, set in seconds, after which a website visitor is checked for eligibility for an automatic chat offer, in case the offer is not presented to the user when he last became eligible. An automatic chat offer is not presented if agents are not available or the chat queue depth is met at the time when the visitor becomes eligible.

  • Access level: Partition settings 

  • Default value: 120

  • Minimum value: 10

  • Maximum value: 86400 (24 Hours)

Maximum Time on Webpage (minutes)

The maximum time, set in minutes, a visitor can remain on a webpage before the application stops checking for offer eligibility. This applies to a single webpage, and not for the entire visit to the website. For example, if the maximum time is set to 30 minutes and a visitor remains on the same page for more than 30 minutes, the application will not check for offer eligibility for the remainder of the time the visitor is on the page, even if she performs the actions necessary to become eligible for an offer. If the same visitor then moves to another webpage on the same website, the timer starts over.

  • Access level: Partition settings 

  • Default value: 120

  • Minimum value: 1

  • Maximum value: 360

Limit Number of Offers Per Visit

Use this setting to limit the number of offers that will be presented to a visitor during a single visit to the website. If you enable this setting, make sure you configure the Maximum number of offers per visit setting to define the limit.

  • Access level: Partition settings 

  • Default value: No

  • Value options: Yes, No

Maximum Number of Offers Per Visit

Configure this setting if you have enabled the Limit number of offers per visit setting. In this setting define the maximum offers to be presented per visit. Once this number is met, the visitor is not presented with another offer for the rest of that visit. Note that at the offer level, the Offer Manager can configure an offer to be excluded from this limit.

  • Access level: Partition settings 

  • Default value:  5

  • Minimum value: -1

  • Maximum value: 100

Maximum Size Allowed for Offers Template Zip File (in Kilobytes)

Use this setting to define the maximum allowed size, in kilobytes, of an offer template zip file that can be uploaded from the Offers Console.

  • Access level: Partition settings 

  • Default value: 250

  • Minimum value: 250

  • Maximum value:  25600