Click-to-Call Settings

Select the service provider for ClickToCall. If Amazon Connect is the selected service provider, the Access Key ID, Secret Access Key, and Contact Flow Arn must also be provided. If Asterisk is selected, you must provide the Asterisk Context and the SIP peer or friend group.

Asterisk Context

Context of the Asterisk Telephony Server which is used by eGain ClickToCall when connecting a website visitor with the call center.

• Access level: Department settings

• Default value: eGainClick2Call

• Value options: —

• Editable at lower level: No

SIP Peer or Friend Group

The Session Initiation Protocol (SIP) peer or friend group that is associated with the Asterisk Telephony Server context used by eGain ClickToCall when connecting a website visitor with the call center.

• Access level: Department settings 

• Default value: voiptalk

• Value options: —

• Editable at lower level: No