Post Configuration

Once SSO has been configured, minor changes are made to the application that may alter your user experience.

The URL needed for users to access the application, or the knowledge portal may be different from what they were, depending on which SSO type you are using.

Once you have configured your system to use SAML, obtain the necessary tokens for your users and use the following URLs to access the application and the portal:

  • Console Page: http(s)://HOST_NAME/context_root/SAML/SSO/POST.controller: An access token is required to log in to this partition with this URL. The token must have an attribute named application_url containing the value: /context_root/web/view/platform/common/login/root.jsp

  • Advisor Desktop: Use the following URL links to access the advisor desktop when SSO is enabled or disabled.

    • SSO Enabled: http(s)://HOST_NAME/context_root/web/apps/agent

    • SSO Disabled: http(s)://HOST_NAME/desktop

  • Knowledge Portal: There are two methods in which users may be able to access the portal with SAML systems:

    1. Application Assertion in Request: The assertion about the target application (portal URL, etc) must be present in html requests made to POST.controller.

      An access token is required to log in to the portal, which must have the following portal attributes and their values:

      • Template Name

      • Portal ID

      • Language

      • Country

      Once the attributes have been established, users can use the following URL to log in: http(s)://HOST_NAME/context_root/SAML/SSO/POST.controller.

    1. Application Assertion in SAML Attribute: The assertion about the target application must be present in the SAML token, etc.

      Users must have a token with the attribute named application_type containing the value APPLICATION_TYPE_PORTAL_KA. The following attributes are also required:

      • Portal ID

      • Template Name

      • Language

      • Country

      Once the attributes have been established, users can use the following URL to log in: http(s)://HOST_NAME/context_root/SAML/SSO/POST.controller?application_type=APPLICATION_TYPE_PORTAL_KA&portal_id=portal_id&template_name=template_name&language=language&country=country