Creating X Streams
Once an account has been configured for X, an X stream can be created. X streams allow social managers to quickly gather information and sentiment pertaining to the business or competition in posts by X users, such as responses to company X posts, posts made by followers of the company X account, or posts made by users that the company X account is following. With this information, social managers can use the Social Inbox and Post function to actively respond to the public.
Running an X search for @<X-handle> or <X-handle> for an X account that is managed by the company requires an active social media account to be configured in the application for that X account.
To create a X stream:
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From the Partition and Departments dropdown menu, select a department.
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In the Navigation menu, browse to Apps > Social > Streams.
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On the List page toolbar, click the New
button. -
On the Properties page, set the following:
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Active: Click the Toggle
button to make the stream active. -
Name: Provide a name for the stream.
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Description: Provide a brief description.
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Select Account: Select the desired X account from the dropdown.
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Message Type: Select the interaction types to be pulled from X and displayed by the stream. The following items can be selected by clicking the check boxes next to each item:
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X Search Term: Pulls all tweets, retweets, and mentions containing the desired search term when a search is run for it. If this option is checked, a search term must be entered in the adjacent search field. Please note that each X handle now has a daily limit of 2000 tweets that can be pulled each day, and so it is imperative to provide the most relevant search term.
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Tweets: Pulls all tweets related to the connected X account, including all mentions.
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Determine whether or not to automatically create cases for items pulled via stream and how to group responses. For more information, see Configuring Case Creation for Streams.
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Click the Save button.
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