Creating Supervision Monitors

Supervision monitors can be created from different areas of the Administration Console depending on the type of monitor that is being created.

To create a monitor:

From the Partition and Departments dropdown menu, select a department.
From the Navigation menu, browse to one of the following:
1. User > User Groups.
2. User > Users.
3. Business Rules > Queues.
On the List page toolbar, click the Monitor button, corresponding to the space you have selected. The My Monitors window opens in a new tab.
Depending upon the selection, the Monitor button changes to Monitor User Groups, Monitor Users and Monitor Queues for User Groups, Users and Queues respectively.
In the My Monitors window, click the New button. The window refreshes to the Create Monitor page.
On the Create Monitor page, provide the following details:
1. Name: Type a name for the monitor. This is the required information.
2. Description: Provide a brief description.
3. Start Type: From the dropdown list, select a start type for the monitor from the following options:
  1. Automatic: The monitor runs automatically and if notification conditions are met, it sends alerts automatically at a fixed time interval, irrespective of whether the user who created the monitor is logged in or not.
  2. Manual: The monitor has to be started manually by the user who created the monitor.
  3. On Login: The monitor starts automatically, once the user who created the monitor logs in. And if the notification conditions configured for the monitor are met, the alerts are sent automatically.
4. Object Selection: Select objects to be monitored. Select from users, user groups, and queues. Click the checkbox to make the selection. Once you are done selecting, click the Next button.
  
  The Next button is enabled only after you provide the name of the monitor and select the objects to be monitored.
On the next page, in the Select Attributes section, select the attributes of the Users, User Groups and Queues
to be monitored. For more details, see Queue Attributes, User Group Attributes, or User Attributes. Click the Next button.

Some attributes are selected by default. They can be removed from the list if required.
On the next page, perform the following:
1. In the Notification section, set the following:
  1. Enable Notification: Click the checkbox to enable notifications.
  2. Notification Frequency (Minutes): Specify the time interval at which notifications should be sent when a condition specified in the monitor is met. The default value is set to 30 minutes.
2. In the Conditions section, set the conditions for sending notifications.
  1. Click the Add New Criteria button.
  2. In the Add New Criteria window, specify conditions for raising alerts and sending notifications. Only objects and attributes that you have selected are displayed in the Type and Attribute field. Once you specify the condition, the Notification Type section is enabled.
3. In the Notification Type section, perform the following:
  1. Select the Display toast notification checkbox to configure the alert to be presented as a pop-up box on the monitor when an alert condition is met.
  2. Set up internal messages or emails to be sent when an alert condition is met. Specify to whom you want to send the notifications, the subject of the message and the content of the message. You can send notifications to internal users and external email addresses.
    
    It is always a good practice to enable notifications for monitors. However, you can create and save a monitor without setting it up.
Click the Save button.