Mask Content of Chat and Email Activities

This utility masks email and chat activities that have already been completed. It is useful for troubleshooting masking of data for activities where the masking rules have not applied. The data masking rules that have been defined in the Administration Console are used to mask the content for these activities. For more information on data masking, see About Data Masking. 

To mask content of chat and email activities:

1. On the Utilities page, locate Mask Content of Chat and Email Activities.

2. In the Actions column, click the Options  button and select Run.

3. On the Mask Content of Chat and Email Activities page, provide the Activity IDs of the activities for which the content has to be masked.

4. Click the Mask button.

Related Topics 

• Accessing Utilities