About WebTag

A WebTag code snippet must be present on all HTML pages to enable the website for cobrowse, offers, chat, and video chat on FedRAMP systems. As a part of deploying the application, the system administrator should have already configured the website with the WebTag code. If the website was not already configured with the WebTag code during the application deployment process, a new WebTag code snippet may be required.

To embed WebTag on your website:

  1. From the Partition and Departments dropdown menu, go to the partition space.

  2. From the Navigation menu, browse to Tools > WebTag.

  3. On the List page, click the Copy WebTag button.

  4. Embed the copied code into your website's HTML source. Make sure this code is present on any pages that you want to enable for eGain apps.

Embed WebTag