Setting the Status of Activities
You can change the status of the activity from the Inbox toolbar.
To set the status of an activity:
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In the Inbox, select the desired activity.
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In the Inbox toolbar, click the More button.
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Point to the Set Status option. Select the status you want to set. You can change the status of an activity to one of the following:
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Pending: Select this option if there is pending work on the activity.
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Wrap up: Make this selection if you want to continue working on the activity. For example, if you have completed sending a reply to a customer email and want to continue working on the activity select the status wrap up.
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In Progress: Select this if you are currently working on the activity.
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This option is not available in the Chat tab of the Inbox since chat activities are real-time activities. Additionally, activities must be set to Complete in the selected activity itself via the Complete or Send & Complete button.
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