Action Nodes
Action nodes make something happen: they end the workflow with a handoff, or trigger an outcome in an external channel.
The Send to AI Agent node has an On Error handle that fires if the handoff to the AI Agent fails. Always connect this handle to a Statement node that informs the customer and offers an alternative, such as asking them to refresh and try again. For more information, see Handling Error Scenarios.
Send to AI Agent
The Send to AI Agent node ends the workflow and passes control to the AI Agent. It always forwards the customer's original question. You can also configure it to forward selected workflow variables and accumulated knowledge base search filters, so the AI Agent's first response is already informed by everything the workflow collected.
This node is required in every Pre-Chat Workflow. A Pre-Chat Workflow cannot be published without at least one Send to AI Agent node. When this node executes successfully, the workflow ends — do not place nodes after it expecting them to run.
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Field |
Description |
|
Variables to send |
Select which workflow variables to forward to the AI Agent. Only variables that have values at runtime are sent. |
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Include queryOps . |
Toggle on to forward the accumulated knowledge base search filters to the AI Agent |