Measure and Manage

AI Agent Analytics 

AI Agent Analytics provides a comprehensive overview of the AI Agent’s performance, helping users assess its effectiveness in handling customer interactions. This dashboard provides valuable insights into how the AI Agent is performing, highlighting areas where it excels and identifying opportunities for improvement.

Analyzing key metrics offers valuable insights, allowing users to identify patterns that optimize the AI Agent’s performance and improve the overall customer experience.

The AI Agent Analytics displays the following metrics and details over the course of the previous month, the previous week, or the current week:

• All conversations

• Resolved conversations

• Escalated conversations 

• Abandoned conversations

• Active Conversations

AI Agent Conversations

The AI Agent Conversations section is visible only after saving the AI Agent. This section enables users to review past interactions, providing valuable insights into how the AI Agent engages with customers. By analyzing conversation details, users can identify successful interactions that can be replicated, as well as areas where improvements are needed. The search message option allows users to quickly locate specific conversations, making it easier to assess performance trends and refine responses. Regularly reviewing conversations helps enhance the AI Agent’s accuracy, ensuring a more effective and seamless customer experience.