About AssistGPT

The AssistGPT node of the console includes a best-practice out-of-the-box prompt library that allows organizations to incorporate business-specific prompts to be used in the Advisor Desktop or Knowledge Console. Prompts are pre-defined instructions that can be versioned, managed, customized, and executed on AI models.

Prompt Authors and AI Administrators can create prompts that can generate responses from a language model. Users can also incorporate business object macros, article macros, and other similar tools to provide additional context for the model.

These prompts can be utilized for various purposes such as content generation, auto-generating article attributes, generating email responses, auto-classification, summarization, and more. Users can configure a workflow to handle these prompts, including multiple stages for review and approval.

The prompts created in this console can be used in the Advisor Desktop or the Knowledge Console. For more information on using these prompts, see Knowledge Help and Advisor Desktop Help.