Accessing the Application

Supported Browsers

Analytics can be accessed using the following web browsers:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge

Accessing Analytics via Local Login

To log into Analytics via local login:

  1. Type the URL provided by your system administrator in your browser. The URL is typically in the following format: http://server_name/portal.

  2. A message that the system is restricted to authorized users only is displayed. Read the message and click Agree to continue.

  3. On the login page, provide your user name and password.

    The password field is case sensitive. If you have difficulty logging in, make sure that you have not accidentally pressed the Caps Lock key. By default, you have a maximum of three attempts to log into the system. If, after three attempts, you have not logged in correctly, your user account may be locked. If this happens, contact the administrator responsible for re-enabling it.

  4. Click Login. You are redirected your Home Page.

Accessing Analytics via Windows Single Sign-On

To log into Analytics via Windows Single Sign-on:

  1. Type the URL provided by your system administrator in your browser. The URL is typically in the following format: http://server_name/portal.

  2. A message that the system is restricted to authorized users only is displayed. Read the message and click Agree to continue.

  3. On the login screen, click the Windows button. 

  4. The first time you access Analytics via Windows Single Sign-on, you may be prompted to enter your user name and password. Click Login, and if the login is successful, your home page displays. If you have used Windows authentication previously, you are logged in automatically and arrive on your Home Page.

Accessing Analytics via ADFS Single Sign-On

If the web page is already open when you want to login, click Logout. The system initially displays the logout page, and then the normal login window. The login window does not display if you used ADFS to login to Analytics.

To log into Analytics via ADFS Single Sign-on

  1. Type the URL provided by your system administrator in the browser. The URL is typically in the following format: http://server_name/portal.

  2. A message that the system is restricted to authorized users only is displayed. Read the message and click Agree to continue.

  3. On the login screen, click the ADFS button.

  4. Enter your ADFS user name and password to sign in with your organizational account. The ADFS welcome screen displays.

  5. Click OK to start using Analytics.

Accessing Analytics Through Browsers

Accessing Analytics in Chrome

Latest versions of Chrome automatically accept the Analytics site if both the server and client machines are on the same domain. Older versions of Chrome need to be started with a version-specific command line option in order to accept the site. Please ask your network administrator for details.

Accessing Analytics in Firefox

The URL must be whitelisted (explicitly specified as allowed) using a Firefox configuration setting.

To change this setting:

  1. In the Firefox address entry box, type about:config.

  2. If you see a warning that this may be harmful, accept it.

  3. Type negotiate-auth into the search filter to reduce the number of settings displayed.

  4. Double-click network.negotiate-auth.trusted-uris.

  5. In the Enter String Value dialog box, enter the URL of the Analytics website. You can supply more than one URL in a comma-separated list if necessary. Click OK.

Accessing Analytics in Microsoft Edge

Latest versions of Edge, both HTML and Chromium, automatically accept the Analytics site if both the server and client machines are on the same domain.