Creating Device Profiles

Details Tab

Name

A unique name for the device profile.

Note: This may not be the same as the name by which the item is known on the remote equipment (Enterprise Name on the Advanced tab). Changing this name will not change the enterprise name or the name on the remote equipment. Changes to the name on the remote equipment will be reflected in the enterprise name, but under some circumstances, may not change the name shown here.

Unique. Up to 32 characters, alphanumeric, period, and underscore characters only. Must begin alphanumeric.

Null

Yes

Description

A description of the record.

Up to 255 characters.

Null

No

Path

Only shown when resource is first created. The location in the folder tree where the resource is to be created.

Click on the drop-down arrow to show the folder tree, then select the required location.

Current location in folder tree.

Yes

Directory Numbers Tab

Directory Numbers

The lines to be associated with the device profile.

To associate a directory number with this device profile, select a directory number from the lower list of available directory numbers and click Add. To remove a directory number association from this device profile, select the directory number from the upper list and click Remove.

Null

No

Index

The port on the IP Phone that the line is plugged into.

Numeric.

Next in sequence.

No

Persons Tab

Persons

The persons to be associated with the device profile.

To associate a person with this device profile, select a user from the lower list of available users and click Add. To remove a person association from this device profile, select the person from the upper list and click Remove.

Null

No

Advanced Tab

Enterprise Name

he name used to identify the item on the remote equipment. Leave blank to auto-generate a unique name.

Note: If the item is created by importing from the remote equipment, this name will match the eGain Analytics name (Name on the Details tab). Changes to the name on the remote equipment will be reflected here, but under some circumstances, will not affect the eGain Analytics name.

Unique. Up to 50 characters, letters, numbers, and underscore characters only. Must begin with letter or number.

-

-

Active From Date

The date from which this device profile will be active within the system.

Select date from calendar.

Current Date

Yes

Active To Date

The date after which this device profile will be deleted from the system.

Either leave Forever checked, or uncheck Forever and select date from calendar.

Forever

No

Custom Data Tab

Key

The key for this custom data item.

Unique. Up to 50 characters, alphanumeric, period, and underscore characters only. Must begin with alphanumeric.

If this resource type has default keys defined in a custom data template, there will be a an initial entry for each default key.

Either an entry for each default key, or null if no default keys.

No

Value

The value to associate with this key.

Up to 500 characters.

To add a new custom data key-value pair, complete both fields, and click Add. You can have a maximum of ten custom data key-value pairs.

To edit an existing key-value pair, rest the mouse briefly on the entry, select the edit icon ( ) and make your changes. Then select the tick to confirm the change, or the cross to undo the change.

To delete an existing key-value pair, rest the mouse briefly on the entry, select the delete icon ( ), then click OK to confirm the deletion.

Note: For predefined default keys you cannot delete the entry or edit the key field. You can only edit the value field.

Null

No, for predefined default keys. Yes if new key being defined.