Managing Distribution of Calls to a Dialed Number

To manage the way in which calls to a dialed number are distributed between its labels:

1. In the Items panel click on the dialed number to be modified.

2. In the Details panel, select the Self Care tab.

3. Check the Self Care Enabled check box to begin distributing calls as specified.

4. Enter the name of a label (or enter the first few characters and select the correct label from the list that appears) and click Add. All labels added in this way will automatically have Self Care enabled.

5. Select a call routing mechanism to be used. The options are:

   • Maximum Active Calls: Calls will be distributed to the label with the highest priority. When its maximum active call limit is reached, calls will be distributed to the label with the next highest priority.

   • Weighting: Calls will be distributed between labels in the percentages specified.

6. Specify for each label either the maximum number of active calls or the percentage of calls that should be distributed to it.

7. Click Save. You will be required to reenter your password to confirm the new settings.

Related Information

• About Dialed Numbers

• Creating a Dialed Number

• Editing a Dialed Number

• Deleting a Dialed Number

• Managing Distribution of Calls to a Dialed Number