Creating Directory Numbers

To create a directory number:

In Resource Manager, in the Folder Tree panel, select the folder where you want to create the directory number.
In the Folder Tree panel, click Resource, and then click Directory Number.
Select whether the number is contact center enabled.
Complete the remaining fields as described in the Directory Number Fields section.
Click Save.

Directory Number Fields

This table shows the tabs and fields available for directory numbers.

Field	Description	Entry	Default	Required
Details Tab
Name	A unique name for the record.	Unique. Up to 32 characters, alphanumeric, period, and underscore characters only. Must begin alphanumeric.	Null	Yes
Description	An internal description of the record.	Up to 128 characters.	Null	No
Path	Only shown when the resource is first created. The location in the folder tree where the resource is to be created.	Click on the drop-down arrow to show the folder tree, then select the required location.	Current location in folder tree.	Yes
Contact Center Enabled	Determines whether a Device Target must be created on the Unified CCE for this number.	Check box. This check box must be selected for: Any directory number added using a separate provisioning system Any directory number that will be used by mobile agents (for more information, see eGain Analytics Administration Guide).	Cleared	No
Advanced Tab
Communications Manager	The Cisco Unified Communications Manager to be associated with the Directory Number.	Select from the list of Communications Managers available for the organization.	Default Communications Manager	Yes
Route Partition	The group of numbers (such as area codes or internal numbers) that this Directory Number is to be associated with.	Select from list.	Default Peripheral	Yes
Automatically Allocate a Number Pattern/ Number Pattern	Whether to automatically allocate the number to be used for this Directory Number.	Check box. Either leave box checked or clear to enter number of 1-24 digits manually in the Number Pattern text box.	Checked	Yes
Active From Date	The date from which this directory number will be active within the system.	Select date from calendar.	Current Date	Yes
Active To Date	The date after which this directory number will be deleted from the system.	Either leave Forever checked, or uncheck Forever and select date from calendar.	Forever	No
Custom Data Tab
Key	The key for this custom data item.	Unique. Up to 50 characters, alphanumeric, period, and underscore characters only. Must begin with alphanumeric. If this resource type has default keys defined in a custom data template, there will be a an initial entry for each default key.	Either an entry for each default key, or null if no default keys.	No
Value	The value to associate with this key.	Up to 500 characters. To add a new custom data key-value pair, complete both fields, and click Add. You can have a maximum of ten custom data key-value pairs. To edit an existing key-value pair, rest the mouse briefly on the entry, select the edit icon ( ) and make your changes. Then select the tick to confirm the change, or the cross to undo the change. To delete an existing key-value pair, rest the mouse briefly on the entry, select the delete icon ( ), then click OK to confirm the deletion. Note: For predefined default keys you cannot delete the entry or edit the key field. You can only edit the value field.	Null	No, for predefined default keys. Yes if new key being defined.

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