Editing Enterprise Skill Groups

To edit the details of an agent desktop:

  1. In Resource Manager, go to the folder containing the enterprise skill group you want to edit, and view the enterprise skill group in that folder using the Items panel list view.

  2. In the Items panel, click on the call type you want to edit. The details of this enterprise skill group are displayed in the Details panel.

  3. In the Details panel, click on the appropriate tab and make the desired changes.

  4. Click Save.

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