Uploading an IVR App

Open the CVP Resource Upload Gadget. From the Type drop-down, select IVR App.
From the folder tree, select a folder that is associated with a CVP resource to upload your IVR App into.
Click Next in the bottom right hand corner.
Select the IVR app server or servers where you want the IVR app to be uploaded to.
Click Add Files (may appear as Browse in some older browsers), select a .zip file containing one or more IVR apps to be uploaded and click Open. The selected file is added to the list of files to be uploaded. You can click Add Files (or Browse) again to add more files if required, or Cancel to remove a file from the list to be uploaded.
Click Upload to upload the files to the selected IVR app servers. As each file is uploaded, you will see the upload status.
If an upload succeeds, the file is unzipped and each IVR app in the file is copied to the IVR app server. The corresponding resources or resources (one for each IVR app in the file) will be imported into eGain Analytics in the next import cycle. If an upload fails, you can rest the mouse briefly on the upload status to see more information.