Category

A category is a mechanism that can be used to define groups of related items.

Category Properties

Details Tab

Shows the item details.

• Folder: Only shown when the item is first created. The folder in which to create the item.

• Name: The name used to identify the item in eGain Analytics.

• Description: A description of the item.

• Type: The category type.

Resources Tab

Shows the resources that are associated with this category.

• Resources: A list of resources associated with this category. This is an association grid.

Advanced Tab

Shows the advanced properties.

• Active From Date: The date from which the item will be active within the system.

• Active To Date: The date after which the item will be deleted from the system. Either leave Forever selected, or clear Forever and select a date from calendar.

History Tab

Shows the event history for this item. Not shown when the item is first created.

• Date from: The date of the earliest events to include in the list.

• Date to: The date of the most recent events to include in the list.

• Type: The type of event to include in the list. Select from the drop-down list.

To change the event history display

• Enter the date range and type of events you are interested in, then click Search to see the selected events.