Deleting a Folder

If the folder to be deleted contains resources, you must move them to another location before you can delete the folder. This includes deleted resources, which can be shown by selecting Settings > User Settings > Show Deleted Resources.

Deleting a Folder Using the Folder Tree

To delete a folder using the Folder Tree:

  1. In Resource Manager, in the Folder Tree panel, select the folder or folders you want to delete (to learn how to select multiple folders, see Selecting Multiple Folders).

  2. In the Folder Tree panel, right-click to see the shortcut menu, and select Delete Folder.

  3. In the Delete Folder dialog, select OK. The selected folders and any subfolders will be deleted.

Deleting a Folder Using the Delete Button

To delete a folder using the Delete button:

  1. In Resource Manager, in the Folder Tree panel, select the folder that contains the folder or folders you want to delete. The Items panel displays a list of the resource types contained in that folder.

  2. In the Items panel click Folders. The Items panel changes to a list view showing the folders in this location.

  3. Check the box or boxes of the folder or folders to be deleted.

  4. Click Delete.

  5. In the Delete folder dialog, select OK. The selected folders and any subfolders will be deleted.

You may receive the message “WARNING: This folder [/path] has a direct mapping to the remote equipment…”. Deleting the folder will result in a change to the importer’s logic surrounding the placement of new resources. Please ask an administrator or refer to the eGain Analytics Administration Guide.
The folder may contain resources that are not visible to you. If so, you will be prompted to find an administrator to move these resources elsewhere.

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