About System Search Folders
If you have a global role that includes the Browse Search Folders permission then you may be able to see search system folders containing predefined searches in the Folder Tree panel (more information about global roles, see Managing Roles). System search folders may exist at root level, or in subfolders, or in both locations.
By default, eGain Analytics is configured with these predefined searches, located in Search Folders, immediately below the root folder:
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Awaiting Deletion: Shows the user a flat list of all the items in the system that they have permission to see and are currently at Awaiting Deletion status.
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Error: Shows the user a flat list of all the items in the system that they have permission to see and are currently at Error status.
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Pending Active: Shows the user a flat list of all the items in the system that they have permission to see and are currently at Pending Active status.
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Recently Modified: Shows the user a flat list of all the items in the system that they have permission to see and have been modified in the last hour.
Depending on your system configuration, there may also be other search folders containing customized searches at other locations in the hierarchy.
The searches are predefined. You cannot move or delete searches using the functionality in the Folder Tree panel or in the Items panel.
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