Associating Classifications

Articles are classified, based on some common parameters, to enable efficient organization of articles. When an article is used in a response, the classifications associated with that article are used to categorize the activity.

Classifications also help while conducting searches for articles.

To classify an article:

1. In the Navigation menu, browse to Authoring > Articles.

2. From the Folders List, select a folder.

3. From the Articles List, select the article to which you want to associate classifications.

4. Click the Edit button to checkout the article.

5. In the Properties pane, click the Settings  button.

6. From the dropdown list, click the Toggle  button next to Classifications to enable it.

7. The Classification section is now visible in the Properties pane. Click the Edit  button.

8. From the Classifications window, select the resolution codes and categories you want to assign to the article. Whenever this article is used in a response, the activity inherits the classification of the article.

   

9. Click Done.

Related Topics

• Creating Articles