About Personalization

Personalization is a feature designed to tailor content on your knowledge portal to various subsets of your audience. It can be used to give priority users or partners access to internal content, or provide simpler and more explicitly detailed information to new users, such as recent hires. It can also be used to create clearer divides between the information available to different teams or departments.

For example, knowledge articles related to finances, billing, and accounts, can be personalized to only be viewed by members of the finance team, while articles related to the maintenance and upkeep of critical network systems and servers can be made exclusive to the organization’s IT or security team. This allows your organization to maintain only one knowledge base, while providing users knowledge content that is directly relevant to them.

The possibilities available to systems with personalization are numerous. With a bit of planning and some careful forethought, deployments using personalization can allow authors and knowledge managers to provide exactly the right information to those that need it most, in a way that’s both efficient and easy.