Instant Answers Source Attachments

Report on the attachments which have been used as the source of extractive or generative Instant Answers. The report uses a Portal parameter set and can be filtered by session type (for example, agent or customer) and content type (for example, PDF). There are daily, weekly and monthly versions of the report which break down the data by article.

It is best to filter this report to show only content types that represent attachments (for example, KB PDF) and exclude the KB Article content type. Otherwise, article IDs without an attachment are listed as rows in the report and the Attachment column on these rows show the default value None.

The report can be found under the following path: Reports > AI Reports > {interval}. 

The report is based on the Instant Answers KB Sources model and includes the following columns: 

Attachment

The name of the attachment that was used as the source for an Instant Answer. 

Article ID

The ID of the article to which the attachment is attached.

Content Type

The type of content that was used as the source for an Instant Answer (For example, a PDF stored in the KB).

Total

The total number of times that an attachment was used as a source for an Instant Answer during the interval, whether that answer was successful or failed to meet confidence threshold.

Success

The number of times that an attachment was used as a source for a successful Instant Answer during the interval.

Success Extracted

The number of times that an attachment was used as a source for a successful, extractive Instant Answer during the interval. Extractive answers consist of existing content that has been selected by the AI due to its semantic relevance to the search phrase.

Success Generated

The number of times that an attachment was used as a source for a successful, generative Instant Answer during the interval. A generative answer is a new response which the AI has created by adapting to existing sources.

Failed

The number of times that an attachment was used as a source for an Instant Answer that did not meet confidence threshold during the interval.

Avg Score

The average answer score for each search for an Instant Answer during the interval.