Secure Message Center Usage

This report shows usage of Secure Message Center, measured as total sessions. A session occurs when a customer accesses the Secure Message Center, which they typically do for the purpose of reading their messages, replying and/or composing new messages.

There are versions of this report for Monthly and Daily intervals which break down the data by interval. There are no filtering dimensions available since the Secure Message Center is not tied to a department or other resource. Consequently, the report will auto-parameterize to show the secure message center visitor volumes as a whole.

The report may be found under the following path: Root > Reports > Usage > {interval}.

The report includes the following columns:

Organization

Your organization (since the data is not tied to a department or other resource, there is no other applicable dimension).

Secure Messaging Sessions

The number of Secure Messaging portal sessions that began in the interval. Only sessions which have ended when the report is run are counted. 

If a user interacts with the knowledge portal and also secure messaging portal capabilities in the same session then the session is only counted once but is considered to be a Self Service session rather than a Secure Messaging session.