Customer Account Settings

Auto-disable customer (days)

Use this setting to specify the number of days allowed to pass before an inactive customer's account is automatically disabled. The setting timer is reset if the customer signs into the application within the specified amount of time. Default: Any account idle for 90 days are disabled.

  • Access level: Partition settings 
  • Default value: 90
  • Minimum: 1
  • Maximum: 1095

Customer signup mode

The following options are available to enable or disable customer sign-up on the secure messaging portal:

  • Public: Users can sign up directly via the eGain secure login page.

  • None: Users cannot sign up.

Customer account lockout

Lockout threshold

The number of attempts a customer is allowed to make when entering an invalid password before their account is locked.

  • Access level: Partition settings 
  • Default value: 5

Lockout threshold duration (seconds)

The duration for which the account remains locked before the customer is allowed to attempt logging in again.

  • Access level: Partition settings 
  • Default value: 600

Customer account password lifetime

The setting determines the period of time (in days) that a password can be used before the system requires the user to change it.

Maximum Password Age

To specify that passwords never expire, set the number of days to 0. 

  • Access level: Partition settings 
  • Default value: 60

Customer account password complexity

Complexity

Use this setting to define the password policy you want to enforce for all user passwords in the system. The values of this setting is defined as a regular expression. You can test a password after defining the regular expression. You can also change the message that you want to show to users when their passwords do not comply with the password policy. If you do not wish to enforce a policy, you can delete the value of this setting.

  • Access Level: Partition settings

  • Default value: Strong

  • Value options:

    • Simple: A password that is at least 8 to 64 characters.

    • Strong: A password that is at least 8 to 64 characters. The password must include three of four types of characters listed here lowercase, uppercase, numbers, or symbols.

    • Custom: This option allows configuring a custom password length. It also allows accepting number-only passwords (pins). Upon selecting this option, the following fields become available for password complexity.

Character Set

  • Value options:

    • Numbers only: Allows digits only (0-9) while entering a password.

    • All: Allows any letter, number, or symbol.

Minimum Length

  • Default value: 8

  • Minimum: 4

  • Maximum: No greater than the Maximum length.

Maximum Length

  • Default value: 64

  • Minimum: Greater than or equal to the Minimum length.

  • Maximum: 64

Character Classes Required

  • Value options:

    • Must contain any 2 of the following uppercase, lowercase, numbers, symbol: Ensures the password contains at least two character types. For example, a number (0-9) and a lowercase character.

    • Must contain any 3 of the following uppercase, lowercase, numbers, symbol: Ensures the password contains at least three character types. For example, a number (0-9), a lowercase character and a symbol ( @ # $ % ^ & * - _ = + [ ] { } \ | : ; ( ) , ' / ? ' ` ~ " . ).

    • Must contain any 4 of the following uppercase, lowercase, numbers, symbol: Ensures the password contains all character types.

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