About Purge Jobs

A purge job is a process that runs automatically at a scheduled time, and deletes the data of the selected object based on the specified criteria (such as Email attachments for activities older than 90 days) from the database. The purge job deletes all the object’s data that meet the criteria defined for the job. Users can create multiple purge jobs, but two jobs cannot have overlapping schedules. A job runs only when it is in an active state. 

After you create a job, it runs automatically on the scheduled date and time. It cannot be started or stopped manually.

A Purge job will permanently delete the data for the selected objects and it cannot be recovered.

What Can You Purge?

  1. Knowledge Portal Session Events: This includes events for portals. Events included are article access, search, and all guided help actions. The Search Phrase used during sessions are not deleted.

  2. Knowledge Authoring: This only includes events for creating, modifying, and deleting articles and folders.

  3. User Events: Events for user login, logout and availability changes. This includes license consumption and license release events triggered at the time of login and logout.

  4. Audit Data: This includes all related audit events data related to administrator actions, activity and case audit actions (not including activity and case history), and auditable actions related to workflows. This also includes actions that involve creating, deleting, changing or merging of customer data (customer data, contact data).

  5. All: All categories of data are purged.

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