About New Activity Shortcuts
Agents often create new activities. You can significantly increase their productivity by defining shortcuts for creating various kinds of new activities.
The predefined shortcuts are:
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Call with customer association
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Call without CTI Integration
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Call without customer association
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Outbound email for current case
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Outbound email for new case
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Outbound email with no case
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Outbound social
You can delete the predefined shortcuts if you do not plan to use them.
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