Managing Shift Labels

Creating Shift Labels

A shift label describes the type of shift, and whether the agents work in that shift or not. For example, morning shift, afternoon shift, lunch break, Christmas holiday, etc. Once created, shift labels are used in day labels.

To create a shift label:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Business Rules > Business Calendars > Shifts.

  3. On the List page toolbar, click the New New Button button.

    A maximum of 75 shift labels can be created in a department.

  4. On the Properties page, provide the following details:

    1. Name: Type a name for the shift label.

      Do not use a comma (,) in the name of the shift label.

      Description: Type a brief description.

    2. Agents work this shift: Specify if agents work in this shift or not. Click the Toggle toggle button to specify if agents are working the shift. 

    create shift

  5. Click the Save button.

Deleting Shift Labels

You cannot delete a shift label if it is used in any day label. First, remove the shift label from the day label, where it is used, and then delete the shift label.

To delete a shift label:

  1. From the Navigation menu, browse to Business Rules > Business Calendars > Shifts.

  2. On the List page, hover your mouse over the shift label and click the Delete delete button button.

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