Enabling Chat Entry Points for Customer SSO

Before you can enable chat entry points to use Chat Customer Single Sign-On, you must configure the settings for secure chat.

To enable chat entry points for chat customer single sign-on:

1. From the Partition and Departments dropdown menu, go to the department.

2. From the Navigation menu, browse to Apps > Chat & Messaging > Entry Points.

3. On the List page, select or create the desired chat entry point.

4. In the Properties pane, on the General tab, change the Apply customer chat single sign-on setting to Yes.

5. Click the Save button. If at any point you need to see which entry points use chat customer SSO, they appear in the Relationship tab of the Customer SSO configuration.

Once you enable the Apply Customer Chat SSO setting for an entry point, the chat creation request must contain a SAML assertion. If the SAML assertion is missing, or is not valid for the entry point, chat requests are denied for that entry point.