Configuring Customer Single Sign-On

To configure settings for customer single sign-on:

  1. From the Partition and Departments dropdown menu, go to the partition space.

  2. From the Navigation menu, browse to Security > Single Sign-On > Configurations.

  3. From the Select Configuration dropdown, select Customer Configuration.

  4. On the General tab, set the Enable field to one of the following options:

    • Chat: Enables customer single sign-on for Secure Chat.

    • Customer 360:  Enables customer single sign-on for Customer 360, which is used by customers when accessing secure messaging centers.

    • All: Enables customer single sign-on for both Customer 360 and Secure Chat.

    Service provider initiated authentication can be enabled by clicking the Toggle button_toggle_disabled button in the Enable service provider initiated authentication field. 

    Customer SSO General Tab

  5. On the Providers tab, in the Selected Providers section, click the Add Add Button button and select the identity providers that have been configured for single sign-on. For more information about configuring identity providers, see Creating Identity Providers.

    Customer SSO Providers tab

  6. The Relationships tab displays all entry points in the partition that have been enabled for Secure Chat for reference. For information about configuring entry points, see Enabling Chat Entry Points for Customer SSO.

  7. Click the Save button.