Creating Resolution Codes

To create a resolution code:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Business Rules > Codes and Classifications > Resolution Codes.

  3. On the List page toolbar, click the New New Button button.

  4. On the Properties page, provide the following details.

    1. Name: Type the name of the category.

    2. Description: Provide a brief description.

    Resolution code

  5. Click the Save button.
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