Deleting Resolution Codes

To delete a resolution code:

1. From the Partition and Departments dropdown menu, select a department.

2. From the Navigation menu, browse to Business Rules > Codes and Classifications > Resolution Codes.

3. On the List page, under the Actions column, click the Options  button.

4. Select the Delete option.

5. A message appears asking to confirm the deletion. Click Yes to delete the resolution code. If the resolution code is used in an article or is associated with a case or activity, a message is displayed notifying about the same. You can view the list of objects with which the resolution code is associated and click the Delete button to delete the resolution code.

Related Topics

• About Classifications

• Creating Resolution Codes