About File Attachments

As a partition administrator, you can specify the file types that can be attached to emails, chat messages, social messages, and articles in the knowledge base. You can choose to allow or block specific file types by creating an allow list or deny list, respectively. Additionally, you can enable attachments for chat and specify the maximum allowed size for chat attachments.

Attachments for chat can also be controlled at the queue level as well, allowing you to limit file sharing to chats in specific queues. For more information about queue-specific settings, see eGain Administrator's Guide to Chat & Messaging.

Configuring your list of blocked and allowed file types at this level affects all departments within the partition and supersedes any blocked file extensions for emails set at the department level. For more information about blocked file extensions for email, see About Blocked File Extensions.