Creating Business Object Macros

To create a business object macro:

1. From the Partition and Departments dropdown menu, select a department.

2. From the Navigation menu, browse to Business Rules > Macros > Business Object.

3. On the List page toolbar, click the New  button.

4. On the Properties page, provide the following details.

   • Name: Type a name for the macro.

   • Definition: Select the attribute that defines this macro. Please note that for any date attributes (for example, case creation date), dates are displayed in the GMT time zone.

   • Description: Provide a brief description.

   • Default Value: Provide the default value for the macro.

   • Exception Article: Click the Add   button and from the Select Article window, select the exception article for the macro.

   

5. Click the Save button.

Related Topics

• About Macros

• Creating Combination Macros

• Deleting Macros