Configuring Messaging Adapters

A default messaging adapter is automatically provided by the application for use in any channel. For more information about creating channel configurations, see Creating Channel Configurations. New messaging adapters can be created to use custom chat messages.

To configure messaging adapters:

  1. From the Partition and Departments dropdown menu, select a department.

  2. From the Navigation menu, browse to Apps > Chat & Messaging > Messaging Adapters. 

  3. On the List page toolbar, click the New New Button button.

    You can create a maximum of 25 messaging adapters in a department.

  4. On the Properties page, provide the following:

    • Name: Name of the messaging adapter.

    • Description: Description of the messaging adapter.

    • Registered Application: Select Chat from the dropdown. 

    • Enable Custom Chat Messages: Click the Toggle button to enable custom chat messages.

      Click the Download Default Messages button to download a zip file containing the set of default chat messages for the default languages of the application. If you wish to use custom chat messages, edit the downloaded default messages and save them to a local directory to upload in the Custom Messages field.

    • Custom Messages: This field is enabled if the Enable Custom Chat Messages toggle button is enabled. Click the Upload Custom messages button to browse to and select the file to upload your custom messages.

     

  5. Click the Save button.