Assigning Queue Permissions

To assign permissions on a queue:
  1. From the Navigation menu, browse to Business Rules > Queues.
  2. On the List page, select a queue.
  3. On the Properties page, go to the Permissions tab and assign permissions to users and user groups. Permissions can be given only to users and user groups who have the appropriate actions assigned to them. If actions are not assigned to users, then the permissions options against their names appear disabled. You can assign the following permissions to users and user groups.

    • Own: To own a queue. A user who has own permission on a queue can give permissions to other users.

    • View: To view a queue.

    • Edit: To edit a queue.

    • Delete: To delete a queue.

    • Transfer activities: To transfer activities to a queue.

    • Pull activities: To pull activities from a queue.

  4. Click the Save button.

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