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About My Analytics
You can run five types of reports to evaluate your performance:
These reports measure the agents' performance over one day, week, or month. Most reports are segmented into half hourly intervals (if reporting over one day) or daily intervals (if reporting over one week or one month). The exception is the Activity Assignment by Agent report which is segmented into a row for each activity type. All reports show a total row at the bottom so the user can see the totals for the time period, that is, a day, a week, or a month.
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