Configuring AI Settings

The AI Configuration settings provide details about the portal as well as the case base that the Virtual Assistant is going to use while interacting with the customer. Before configuring these settings, create a portal for the Virtual Assistant.

If the user needs to access the portal or case base settings in the Knowledge Console, they can do so from the Assistants page. These buttons are enabled only after configuring the AI settings.

The user requires the Author role to view these settings in the Knowledge Console.

1. Click the Portal  button to open the portal settings page in the Knowledge Console. To know more about the portal settings, see the eGain Author's Guide to Portals.

2. Click the Dialog  button to open the case base settings page in the Knowledge Console. To know more about the case base settings, see the eGain Author's Guide to Knowledge Console.

To edit AI configuration:

1. From the Navigation menu, browse to Bots > Assistants.

2. On the Assistants page, select the Virtual Assistant you want to edit.

3. Go to the AI Configuration tab and provide the following details:

   1. AI Server: Provide the URL of the eGain application. This should be in the following format: https://sever_name.egain.cloud/system.

      The AI Portal ID field appears only after you have selected a department on the Assistant Details tab.

   2. AI Portal ID: From the dropdown menu, select a portal from the list of available options in the department.

   3. AI Casebase ID: This field appears only after you have selected a portal. From the dropdown menu, select a case base.

   4. AI Language: Select the desired language.

   5. AI Release: Select one of the case base release options available from the dropdown menu.

4. Click the Save button.

Related Topics

1. Creating Virtual Assistants

2. Setting up the Starter Case Base

3. Configuring a Portal for VA

4. Configuring Classifier Settings

5. Configuring Chat Settings

6. Configuring Screen Text Settings