Configuring Classifier Settings

The Classifier settings are advanced settings that are configured in the Prompts Console. Users require the AI Administrator role to edit these settings.

To edit classifier configuration:

1. From the Navigation menu, browse to Bots > Assistants.

2. On the Assistants page, select the Virtual Assistant you want to edit.

3. Go to the Classifier Configuration tab and provide the following details:

   1. Classifier: Choose a classifier from the dropdown menu. You can also create a new classifier by clicking the New  button and providing the required details. For more information, see Creating Classifiers.

      While configuring VA for Agents, there are two fields for classifier settings: Agent Classifier and Customer Classifier. The Agent Classifier responds to messages from the agent while the Customer Classifier responds to the customer messages.

   2. Default Score: Choose one of the following options from the dropdown menu: High, Medium, or Low.

   3. Default Intent: Choose None from the dropdown menu.

   4. Classifier High Threshold: The value for this field is automatically populated. The default value provided is 0.9.

   5. Classifier Low Threshold: The value for this field is automatically populated. The default value provided is 0.7.

   6. Minimum Answer Match Similarity: The value for this field is automatically populated. The default value provided is 0.9.

4. While configuring a Customer bot, the Intent Clarification section is visible to users. The settings in this section allow the virtual assistant to ask the user to clarify their intent when the classifier returns multiple intents with similar confidence. From the Intent Clarification section, provide the following details:

   1. Enable Clarification: From the dropdown menu, select one of the following options to enable or disable Intent Clarification settings: True or False. This setting is disabled by default.

   2. Minimum Score: Provide the minimum score that enables intent clarification. Click the Plus  button or the Minus  button to change the values for the minimum score. You can also drag the slider to change the value for this setting. 

   3. Intent Scoring Range: Provide the value for the Confidence Score range to decide the intents that should be displayed. Click the Plus  button or the Minus  button to change the values for the scoring range. You can also drag the slider to change the value for this setting. 

   4. Question Label: Provide the text of the question that the Virtual Assistant displays to get intent clarification.  

   5. None of the Above Answer: Provide the text of the question that would set the intent to None. 

5. Click the Save button.

Related Topics

1. Creating Virtual Assistants

2. Configuring AI Settings

3. Configuring Chat Settings

4. Configuring Screen Text Settings