Creating a Solution Article for Page Push

Page push solution articles can be used to send items, such as knowledge articles or web pages, directly to customers as solutions via the Virtual Assistant. These articles are often associated with answers in the case tree that lead to solutions. For example, an answer asking if a customer would like to reset their password might use a page push solution article to send the customer directly to a password reset page. 

These articles are created in the Knowledge Console and each page being pushed must have its own page push article.

To create a solution article:

  1. In the Navigation Menu, browse to Authoring > Articles.

  2. From the Folders List, select Knowledge Building Blocks > Virtual Assistant Articles.

  3. In the Articles List, click the New  button.

  4. Create an article with Article Type as General and Template as Blank. You can change the article type and template by using the Change Article Type and Change Article Template options from the More Button More button. For more information, see eGain Knowledge Help.

  5. Set the name of the article as Reply: Sending you to Page_Name page and content as:

    Let me send you to the Page_Name page on our website.
    Replace Page_Name with the name of the page you want to open in the slide-out. This text is displayed to the customer when VA sends the page.

  6.  Save the article by clicking the Save button save button. 

  7. Click the Publish button to publish the article.

Related Topics

  1. About Page Push