Creating an Action Article for Page Push

Page push action articles manage the actual push functionality for page push solution articles. In this case, action articles serve as the facilitator for the content contained in the associated page push solution article, performing the task of delivering content to the customer interacting with the Virtual Assistant. 

Action Articles for Page Push

Pushed content opens directly in the same window as the Knowledge Console.

If you are pushing multiple pages, you must create a separate action article for each page being pushed.

To create a page push action article (parent):

1. In the Navigation Menu, browse to Authoring > Articles.

2. From the Folders List, select Knowledge Building Blocks > Virtual Assistant Articles.

3. In the Articles List, create a new article with Article Type as Virtual Assistant Action and Template as Page Push.

   You can change the article type and template by using the Change Article Type and Change Article Template options from the More  button. For more information, see eGain Knowledge Console Help.

4. To push the page slide-out, set the name as ACTION: Push savings page in parent window and content as:

   {

   "url":"https://demo.info/eight/savings_account.html"
   "target":"parent"
   }

   Replace https://demo.info/eight/savings_account.html with the link of page you want to push.

   "type":"push_page",

5. Click the Save  button. 

6. Click the Publish button to publish the article.

Related Topics

1. About Page Push