About IVR Apps

A IVR app is a voice XML (VXML) application that runs on a CVP IVR app server and is used to control call routing. IVR apps can be created using Cisco Unified Call Studio.

eGain Analytics enables you to upload an existing IVR app to a CVP IVR app server and to edit the IVR app details.

IVR apps are uploaded as zip files that contain the various application components. One zip file can contain more than one IVR app.

Related Information

• Creating an IVR App

• Deleting an IVR App

• Editing an IVR App