Creating IVR Apps

This process creates an eGain Analytics IVR app resource and uploads the associated IVR app file to an IVR app server. The IVR app file must already exist and be formatted as a .zip file. The IVR app file may contain more than one IVR app, and if so, multiple eGain Analytics IVR app resources will be created.

To create (upload) an IVR app:

1. In Resource Manager, in the Folder Tree panel, select the folder where you want to create the IVR app resource. This folder must be located on an organization that has a remote equipment mapping to a CVP Operations Console.

2. In the Folder Tree panel, click Resource, and then click IVR App. If the IVR App option is not available, then check that the selected folder is on an organization that is mapped to a CVP Operations Console.

3. If you want to change the location in the eGain Analytics folder tree where the IVR app will be created, click the drop-down arrow beside Path and select the new location.

4. Select the IVR app server or servers where you want the IVR app to be uploaded.

5. Click Add Files (may appear as Browse in some older browsers), select a .zip file containing one or more IVR apps to be uploaded and click Open. The selected file is added to the list of files to be uploaded. You can click Add Files (or Browse) again to add more files if required, or Cancel to remove a file from the list to be uploaded.

6. Click Save to upload the files to the selected IVR app servers. As each file is uploaded, you will see the upload status.

7. If an upload succeeds, the file is unzipped and each IVR app in the file is copied to the IVR app server. The corresponding resources or resources (one for each IVR app in the file) will be imported into eGain Analytics in the next import cycle. If an upload fails, you can rest the mouse briefly on the upload status to see more information.

IVR App Fields

This table shows the tabs and fields available for IVR apps.

Related Information

• About IVR Apps

• Deleting an IVR App

• Editing an IVR App